PLEASE REVIEW YOUR CARTS BEFORE CHECKOUT. We are not able to add/remove items or edit size/colors, or cancel orders, after you check out.
IF YOU WOULD LIKE TO BEGIN A RETURN PLEASE CLICK HERE.
"Unwashed, unworn, unused, undamaged merchandise with original tags may be returned if post marked within 14 days from the date that you received it (according to your tracking number). If the returned merchandise is deemed by Cypress & Stone Co. to be unwashed, unworn, unused, undamaged with original tags, a gift card for store credit will be issued within 5–10 business days. Once store credit from a return is applied to a future order, the new order becomes final sale.
Return shipping is the responsibility of the buyer. The return shipping cost as well as the original shipping cost is paid by the customer will not be reimbursed by Cypress & Stone Co. Because we are a small business, we can only accept up to 3 items returned a month per customer.
Only regular priced items may be returned. Unfortunately, any SALE item(s) are FINAL SALE and cannot be refunded or exchanged.
Please note: Bralettes/Swimwear/Undergarments/Jewelry/Masks are FINAL SALE (Not eligible for return/exchange).
If merchandise is damaged during the shipping process and you have not purchased ROUTE purchase protection, please notify your mail carrier directly to file a claim with USPS. If merchandise is damaged as a result of manufacturer defect, a replacement of the exact same item that was ordered (same product, color, and size) will be mailed to the customer at no charge once the damaged merchandise is received by Cypress and Stone Co. and replacement is approved. A shipping label to return the damaged merchandise will be emailed to the customer at no charge once return request is received. No store credit will be given for damaged merchandise unless the item originally ordered is out of stock."
We appreciate your understanding and patience during this process. At Cypress & Stone Co., our goal is to keep our valued customers as happy as possible, even when an order doesn't go as planned.
THANK YOU FOR YOUR COOPERATION! WE DO NOT OFFER REFUNDS. DUE TO THE LARGE NUMBER OF PAYMENT METHODS AND INTEREST FREE FINANCING WE PROVIDE, RETURNS WILL BE GIVEN STORE CREDIT ONLY.